Delivery & Return Policy

Your Shipment

Orders within Singapore are shipped with Qxpress.

International Orders

We send our products internationally. On occasion, we have to charge extra for shipping.
Send us an email and we could make an arrangement.

Exchange Policy

Unused drug test kits that are faulty can be replaced without charge.  

Payment Terms for Company Purchases

In order to keep our cost low and pass you the savings through competitive prices, we prefer if you prepaid for your purchase. We acknowledge that some companies are unable to prepay so we have the following payment terms available:

Cheque on delivery

We will arrange for a same-day courier to make a 2-way trip to the delivery address and deliver the items and pick up the cheque. The cost of the courier is $25/trip. Actual courier fee depends on the size of the package and delivery location.

Credit terms

30 Days- An additional 5% of the subtotal is added to the invoice to cover for administrative costs.
60 Days- An additional 10% of the subtotal is added to the invoice to cover for administrative costs.
90 Days- An additional 15% of the subtotal is added to the invoice to cover for administrative costs.

Prepayment

This is the quickest and most economical method. Having prepaid your item, you have the option to send your item by Free Singpost Registered Mail or same-day courier for approx $25 for single item purchases. Actual courier fee depends on the size of the package and delivery location.

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